"I stopped missing calls and doubled my bookings" – Previn Pillay

The Custom Phone System for Your Office

  • A complete business phone solution, built for your office
  • Powered by our EzyBiz platform, tailored to how you work
  • Custom integrations with the tools your team already uses
  • Bespoke hardware — desk phones and devices, set up for you
  • Live Australian answering, so every caller reaches a real person
  • Routine calls handled with care. Priority calls reach you instantly
  • One system for the whole office, designed and supported by Avocado
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JK MP SL +
500+ businesses trust CallConcierge
CallConcierge Call History
CallConcierge Contacts
CallConcierge Dashboard
CallConcierge Messages
CallConcierge Dashboard
1,247 Calls Handled
<3s Response Time
4.9 Client Rating
Built on EzyBiz

A phone system shaped around your office

CallConcierge takes everything that makes EzyBiz work and tailors it to your business — with the hardware, integrations, and live answering team to match.

Built on the EzyBiz platform

The same proven business phone platform behind EzyBiz, extended and configured for the way your office actually runs.

Custom integrations & bespoke hardware

We connect your phones to the tools your team already uses and supply desk phones and devices, configured and ready to go.

Live Australian answering

When your team can't pick up, a real Australian-based answering team does — handling callers professionally, in your time zone.

Real Scenarios

Your business, elevated

See how CallConcierge transforms everyday situations.

A potential client calls during your meeting

3:15 PM - You're presenting to your biggest account

Without CallConcierge

Voicemail. The caller hangs up and tries your competitor. You see a missed call notification 2 hours later.

With CallConcierge

Your concierge answers warmly, captures their requirements, and schedules a callback. You receive a detailed summary instantly.

$4,500 New client secured
from this single call

An enquiry comes in at 10pm

Saturday night - You're at dinner with family

Without CallConcierge

The call goes to voicemail. By Monday morning when you return it, they've already engaged someone else.

With CallConcierge

Your concierge handles the enquiry professionally, explains your services, and books a consultation for Monday. The client is impressed by your availability.

100% Work-life balance
maintained

Remembering important details

Following up on yesterday's calls

Without CallConcierge

Memory only. Did they say Tuesday or Thursday? Was it the kitchen or bathroom? Guesswork and awkward callbacks.

With CallConcierge

Every call automatically transcribed. Search, review, and never forget what was discussed. Full conversation history at your fingertips.

100% of calls captured
and searchable
$50K+
Saved vs hiring a receptionist
12+ hrs
Time reclaimed per week
0
Missed opportunities
100%
Work-life balance
What's Included

Everything your office needs to handle calls

A complete phone system, a live Australian answering team, and the hardware and integrations to tie it all together.

A live Australian team answers

When your office can't take the call, a real Australian-based answering team picks up — professional, on-brand, and in your time zone.

Bespoke hardware, configured for you

Desk phones and devices for your whole office, supplied and set up by us — ready to use on day one.

Seamlessly step in when needed

See who's calling, tap to join. Your client experiences a graceful transition without ever knowing.

Every detail captured, nothing overlooked

Review what your client said at your convenience. No more "sorry, could you repeat that?" moments.

Priority intelligence, delivered instantly

Get alerted when a high-value enquiry comes in. Let routine matters be handled with care, without interrupting your focus.

Custom integrations with your tools

We connect CallConcierge to your CRM, calendar, and booking systems, so call details flow straight into the tools your office already runs on.

Your clientele, impeccably managed

Every caller automatically saved. See their history, their requirements, when they called - no more scattered notes.

Unwanted calls filtered discreetly

Your concierge recognises and filters telemarketers, spam, and time-wasters. Only genuine enquiries reach your attention.

Urgent matters, handled immediately

Your concierge recognises time-sensitive situations and routes them to you instantly. Critical matters never wait.

Getting Started

From first conversation to fully set up

We design, build, and support your office phone system end to end.

1

Tell us about your office

We learn how your team works, who answers what, and which tools you rely on every day.

2

We build and install

Custom integrations, bespoke hardware, and your live Australian answering — configured and set up for you.

3

Your office goes live

Every call handled your way. We stay on hand for support and changes as your business grows.

Investment

Tailored to your office

Because every office is different, we price your system to match — hardware, integrations, and answering included.

Custom Quote

Built around your business

Let's talk

A bespoke phone system, scoped and quoted for your office

Book a consultation
Testimonials

What Business Owners Say

Join hundreds of Australian businesses already using CallConcierge.

"I used to miss urgent calls when I was with clients. Now CallConcierge handles everything and I can step in when it's important. Absolute game changer for my business."
MP

Mike Peterson

Peterson Plumbing, Sydney

"My clients love that they can always reach a real person. The answering team is so natural and on-brand, callers assume they're talking to our own office. Perfect for when I'm showing properties."
SL

Sarah Lee

LJ Real Estate, Melbourne

"Setup took 5 minutes. Now the concierge handles booking enquiries and I've stopped losing clients to missed calls. Worth every cent."
JK

Jenny Kim

Glow Beauty Salon, Brisbane

FAQ

Frequently Asked Questions

Got questions? We have answers.

During setup, you'll provide information about your business including services, approach, availability, and common client questions. Your concierge uses this to have natural, informed conversations that reflect your brand.

Absolutely! When your concierge is handling a call, you receive a notification. Press the transfer button to join instantly. Your concierge gracefully exits while your client stays on the line - they experience a seamless handoff.

CallConcierge operates 24/7. Your concierge knows your business hours and informs callers accordingly, but still handles enquiries with care, takes messages, and can notify you of urgent matters even outside hours.

Absolutely. All calls and data are encrypted end-to-end. We use enterprise-grade security infrastructure with Firebase and Google Cloud Platform. Your business information is never shared with third parties.

Currently, CallConcierge provides new Australian business numbers. Number porting from other providers is on our roadmap. You can forward your existing number to your CallConcierge number in the meantime.

We'll notify you when you're approaching your limit. You can upgrade your plan anytime, or additional minutes are available at a per-minute rate. We never interrupt service mid-call.

Absolutely not. We're a technology company that walks the walk - we develop all our software in-house in Melbourne, Australia.

CallConcierge uses mobile phone numbers to allow for texting and calls. Porting your existing number is possible, please contact hello@avocadodigital.com.au for assistance.

Ready to give your office a phone system built around it?

Tell us how your team works and we'll design the right setup — hardware, integrations, and live Australian answering included.

Book a consultation
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Developed by Avocado